Refund Policy — 8PAWS International LLC

Overview

Each engagement is a one-time service: we produce original branded content and publish it to the 8Paws audience. Because value is delivered progressively — through production and then publication — refunds are tied to the stage the engagement has reached when a cancellation request is received.

Refund Stages

1. Before production begins. If you cancel before we have started production, you receive a full refund.
2. After production has begun, before publication. If you cancel after production has started but before the content is published, we retain 40% of the total fee to cover the production work already completed, and refund the remaining 60% to you.
3. After publication. Once the content is published to the 8Paws audience, the service is complete and delivered, evidenced by the live links and performance report. No refund is available at this stage.

When Production Is Considered Started

Production is considered started once scripting, planning, shooting, writing, designing, or editing begins on your engagement.

How to Request a Refund

Send your request to info@8paws.net with your project reference. We review every request and respond within 5 business days. Approved refunds are issued to the original payment method within 14 business days of approval.

Before Raising a Dispute

We ask that you contact us directly at info@8paws.net so we can resolve any issue before a chargeback or dispute is raised with your bank or payment provider. We are committed to resolving concerns in good faith and in line with your written agreement.

Contact